Pronovias New York - Wedding Dresses

My stylist Destiny and the whole staff were AMAZING. With a wedding in 2 months I was so nervous about finding a dress, but Destiny was an amazing listener and helped me pick out some of the most beautiful dresses I have ever seen, worked with our budget, and I left with a dress the same day. It was so much fun and honestly, 5 stars isn’t high enough! Thank you!!!!

Being engaged and planning your wedding should be one of the most exciting and fun times of your life. So if you want to keep that joy, get as far away from this place as possible. Pronovias NY almost ruined my entire wedding for me - multiple times. So much so, that I found myself at a different bridal salon 4 weeks before my wedding to purchase a (second) sample dress 6 sizes too large to have altered in time for my wedding. THAT is how god awful my experience was here from start to finish. Enjoy the saga below! TL;DR - Stylist was awful. Ordered wrong dress size. Lied to us multiple times. Misrepresented the wedding dress into a completely different silhouette. Global customer service saw nothing wrong with entire experience and would not offer any refund. There were multiple red flags from the beginning, so brides please trust your gut. Because I didn’t. And then I had to spend an extra $8k on a replacement dress due to this places gross negligence, flippant attitude and greed. The full laundry list: First appointment - stylist didn’t know what they had in stock. Bridesmaids pulled dresses for me because they stylist kept pulling things she thought I’d look good in, not what I told her I wanted. Buying the dress - Sassed my bridesmaid (again) about scheduling my follow up. Consultant was impossible to get in touch with. Ordered me a dress that was too small, despite repeating multiple times that I was not the size she said I was. First Fitting - dress does not fit. Luckily I had 8 months to prepare myself. Consultant does not remeasure me, only orders one size up. Never offers any type of apology. I’ve been the same size [115 lbs and 5’8” since I was 16 years old], I know what dress size I wear. It never changes. I call the salon after my fitting and request two dresses to be ordered: one size up and two sizes up. Obviously I was fearful that the one size up wouldn’t be enough. They confirmed they would order both for me. Second fitting - I show up and only ONE dress was ordered, the dress that was two sizes up. Thank god I told them to order that dress because it fit and there was NO room to take anything out or in. However, the dress that I put on was completely different than the way it was pinned during my first ever visit. The consultant pinned the dress like it would be loose fitting from the waist down, instead I had a trumpet gown. It was absolutely horrifying and heartbreaking. I was so uncomfortable in my wedding dress and we were 6 weeks before my wedding. When I asked if they could let the dress out, I was asked “why would you want to do that? It looks good?” Uhm, because I never wanted a form fitting wedding dress, that is why. One month before my wedding, I went to a new salon, purchased a sample dress and then had to have it completely remade at a seamstress in Manhattan, resulting in spending a FORTUNE due to the disaster that is Pronovias. Pronovias dresses are beautiful. I’ve had friends wear them for their weddings. I recommend never ever coming to this salon, but instead going to another salon that sells their brand. You will regret trying to buy your wedding dress here. Photos: trying on the dress the first time; the first fitting [too small] and the second fitting.

I had an amazing experience!! I felt like they did a good job at understanding what I liked and what I didn’t like to a point where I had trouble deciding on a dress because I liked them all!! Their customer service was amazing! Pronovias was the 5th and final store I went to and they made me feel the most comfortable. They were super accommodating. The day after I put down the deposit, I was having second thoughts about the lining of my dress (whether I wanted it with or without lining on the top half). Pronovias let me come in later that same week and allowed us me to try on similar dress to the one I put a deposit on but without the lining. They did everything to help me ensure that I made the right decision. I highly recommend buying your dress from here!

My experience at Pronovias was everything I could dream of! The dresses are GORGEOUS and the people working there are incredible. I had just come from a horrible shop experience prior and Pronovias was able to fit me into an appointment and absolutely made my NYC bridal dreams come true. My stylist, Kelly, was amazing. Made me feel so comfortable, listened to what I liked, and brought me so many incredible dresses. I cannot recommend Pronovias enough.

From start to finish, the service was fantastic and the selection of bridal gowns is exquisite. Zaheera, my stylist, was incredibly patient as I tried dresses on over and over again to narrow it down; Maria and Michael were helpful with suggestions and support; and Selena made sure that my dress fit perfectly and all alterations were done on time. Everyone here clearly loves what they do, and they work as a team to make a bride-to-be feel pampered and beautiful. I would recommend this place in a heartbeat!

We had a wonderful experience at Pronovias. My family and I traveled from out of state, and our experience here was by far the best store experience across many dress appointments. I had an appointment with a larger bridal party during the week and they were able to accommodate all of us which was so special. My stylist, Karina, was so knowledgeable, kind and welcoming. She helped me find a dress style I hadn’t considered, and eventually is what I decided on to say yes to at the end of the weekend. The store manager, Maria, also was very kind and professional and stopped by several times when I was trying on dresses. Pricing was transparent and communicated clearly. Overall, we felt so warmly welcomed here and had a 10/10 experience. The dresses here are so unique and are a fantastic quality. The salon is clean, private and inviting to spend time in. If you like the style of Pronovias dresses, do make sure to stop by here!